Frequently Asked Questions
Gastrograb is a food delivery service startup that connects you to local restaurants, cloud kitchens, and online food sellers in the Philippines. Simply log onto gastrograb.com, choose your location and place your order.
We strive to get your food to you as soon as possible. However, delivery time can be influenced by our food merchant partner’s ability to prepare your food, weather and traffic conditions.
One of our delivery agent partners will deliver it right to your door.
Yes. Simply select your desired delivery date and time when you start your order. This will allow you to create your orders hours or days ahead of time.
Delivery fee starts at ₱40.00 for the first 3 kilometers. ₱7.00will be charged for every additional kilometer.
You can use debit/credit card or Paypal. You can also pay by Cash on Delivery.
Our secured system ensures that your card details aren’t shared with anyone else.
Alterations are not possible when you already received your confirmation email. When you haven’t received the confirmation email, give us a call at 09272535253 so we can cancel it with our merchant partner.
We can only cancel an order if you haven’t received your confirmation email.
Our food merchant partners do a great job of preparing orders on time, but sometimes unexpected things get in the way. You may give us a call at 09272535253 so we can track down your food.
If there is a difference between what’s on the email confirmation and what you received, please call us at 09272535253 so we can inform our merchant partner and have your order changed.